This seller currently has 18 unanswered support requests and 26 open support requests. They have received a total of 43 support requests since May 5, 2016, of which 18 have been successfully closed. If support is important to you then you may find this information helpful.

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Existing Support Requests

Showing 1 - 24 of 26 Requests

View all 2 messageseaster cards

January 6, 2022 9:17 PMGayle L Pledger

hi, i have just bought 3 of your easter cards, chick with rabbits ears, chick in a egg and the cross with lillies on, i was wondering if you were ok with me to make and then sell the cards, thanks and regards Gayle

Christmas Marshmallow Elf Card Topper

December 14, 2021 11:56 PMSarah Cox

Hi there, I bought this step by step, but when I print it off the elements are much bigger than the elements on the card base itself, so don't match up. How can I print this so that the elements are the same size. Thanks very much, Sarah

Shattered Glass Card Cutting File

January 15, 2021 12:07 AMMarianne Morgan

Hi Mary Jane,

On January 5th 2021 I purchased this card (cup537035_99) but when I try to open the .svg version I get a message saying "Failed to load image. Image is either not supported or invalid."

Please tell me how to open it. Thank You

Marianne

Abstract Card Template - Cu4cu

November 18, 2020 5:57 AMHelen Howell

Just to let you know that once again your png set in this kit is not a png - could you please do something about this!

Nitwit Collections License Expiry

August 31, 2020 3:12 PMNitwit Collections

Hi Mary Jane,

I just wanted to send a quick reminder that your License is set to expire with us tonight. If you did want to renew, please just go over to our store and repurchase your License for this year.

If you have decided not to repurchase your License, I ask that you please remove any and all products that contain Nitwit Collections graphics from sale.

Warm regards,

--

LG

NitwitCollections.com

Nitwit Collections License Renewal

August 1, 2020 4:48 PMNitwit Collections

Hi Mary Jane,

It is that time of year when your License with us is set to expire. We hope that you have enjoyed working with our graphics and papers for your creations, and have had good success with them over this past year.

We hope that you will be purchasing another annual License with us, and ask you to do so before your expiry date this month. If you decide that you would no longer be needing a License from us, we ask that you remove all existing product from sale and wish you the best.

Please let me know if you have any questions or concerns.

Kind regards,

--

LG

NitwitCollections.com

4 Shaped Bookmark Templates 3 - Cu4cu

June 12, 2020 7:33 AMHelen Howell

Hi Mary Jane, I purchased these book marks a long time ago and have been meaning to tell you that your png set are not pngs at all - fortunately I am a designer too so I was able to turn them into pngs - but you might like to correct this and perhaps send new files to those who have purchased. I see you designed these in 2012 so no one has told you before?

Helen

Valentine Off-center Gatefold Card Kit

November 3, 2019 9:20 AMPam Stubley

hi Mary

could i ask you to look at this design please as i think the insert is the wrong way round. Thank you

Pam

Nitwit Collections Licenses Expiry

August 31, 2019 4:41 PMNitwit Collections

Hi Mary Jane,

I just wanted to send a quick reminder that your License is set to expire with us tonight. If you did want to renew, please just go over to our store and repurchase your License for this year.

If you have decided not to repurchase your License, I ask that you please remove any and all products that contain Nitwit Collections graphics from sale.

Best regards,

--

LG

NitwitCollections.com

Snow Drops Card Cutting File

July 7, 2019 9:31 PMCheryl Dyer

Hello from Canada! I trust all is well with you. I see the photo of this file says that .svg is included, but the menu options only have .gsd. I would like this file but, unfortunately, I can only use the .svg format. Please advise. Thank you!

View all 4 messagesTiger Card Cutting File

December 26, 2018 1:22 PMLiz Skidmore

Hiya, I love your files, but I'm not sure if I can use them on Scan n Cut, would you be able to tell me if I can or not please?

View all 2 messagesMaking cards

January 24, 2019 3:23 PMBarbara Blackburn

Hi Mary Just looking through your designs they are very beautiful. I make cards from home just me and was wondering if I could use your designs to make cards. Regards Barbara

View all 2 messagesDelicate Roses Baby Shoes

January 12, 2019 1:17 PMDoreen Howard

hi mary your delicate roses baby shoes are beautiful I am going to make them for my great granddaughter due in one week. time, Is there a box to make to go with them please I can purchase , thank you. xx

Tiger Card Cutting File

November 19, 2018 7:13 PMJane Amber

Is it possible to have this as an svg please?

View all 4 messagesPenguins Off-Center Pyramid Card Topper Mini Kit 2

August 24, 2018 7:51 PMPeggy Stogdill

Whoops, Mary Jane, I was getting ready to print this but noticed that the sheet with layer #1 has #4, 5 and 6 from the other, more lavender card on it. I'm assuming it wasn't meant to be that way?? I love this design and can't wait to make it, but will wait until I hear from you, OK?

Hugs,

Peggy

Antique Baby Carriage Card Insert

July 21, 2018 3:39 AMMary Jane Harris

You are very welcome! <3

View all 3 messagesAntique Baby Carriage Card Topper

July 13, 2018 2:00 AMKristina Norbat

Hello Mary thank you for sharing your beautiful designs is it possible to make matching insert to match the antique baby carriage cards thank you xxxx

Files are not .png format

November 13, 2017 12:26 AMElena Pavlova

Hello Mary Jane,

I enjoy your designs and usually they works perfectly. But in 3 files of my last order .png format doesn't work. Here they are: cup329849_99 cup322190_99 and cup334001_99. Customer support recommend to contact the seller directly for help. Thanks.

Elena

Query re Selling Handmade Physical Items

September 8, 2017 8:08 AMTanya Kennedy

Hi Mary Jane,

My name is Tanya and I live in Melbourne Australia. I was wondering if it were possible to sell your lovely designs as a handmade physical item (I would be the only one making them)?

I'm not starting a business, I just like creating the items and thought that selling some of the finished items would fund purchasing papers etc to continue making crafts. Of course, I would link back to your shop here on Crafts U Print and make sure any images had watermarks to prevent them being stolen.

Totally understand if this is not possible, but it doesn't hurt to ask.

Thanks for making such beautiful designs available for us to purchase.

Tanya :o)

Waterfall Template 2 - Cu4cu

March 11, 2017 12:23 PMM Earl

Hello. I have recently purchased this PNG file and I can't get it to work as PNG in any of my graphics Programmes. I would really appreciate your help.

Thank you and Regards

Swirl Of Dots Card Cutting File

February 4, 2017 12:24 PMSue Grewcock

Will this design cut out on a Cricut Explore Air? It says svg file but I can only select a GSD format. Thanks

Church Christmas Scene Pyramid Mini Kit

November 7, 2016 3:35 PMCharyl Anderson

This well not download for me. I tried to reset it over and over again and it doesn't work. But I paid for this and it doesn't work so please fix it. This well NOT DONWLOAD so please fix or refund my money PLEASE!!! NOT IMPRESSED with the fact that no one has dealt with this issue yet!!! So just future customers know that if you have an issue with this designer you won't get any support from designer as she ignores you!!!

Church Christmas Scene Pyramid Mini Kit - Ref #: cup657107_99

November 2, 2016 2:53 AMCharyl Anderson

This well not download for me. I tried to put what I get here but it won't let me so if you need more info let me know. But I paid for this and it doesn't work so please fix it.

Nitwit Collections License Expiry

October 31, 2016 1:50 PMNitwit Collections

Hi Mary Jane,

We wanted to send a quick reminder that your Digital License is set to expire with us tonight. If you did want to renew, please just go over to our store and repurchase your License for this year.

If you have decided not to repurchase your License, I ask that you please remove any and all products that contain Nitwit Collections graphics from sale.

Warm regards,

LG

NitwitCollections.com

Showing 1 - 24 of 26 Requests