This seller currently has 8 unanswered support requests and 19 open support requests. They have received a total of 44 support requests since August 23, 2016, of which 25 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 1 - 19 of 19 Requests

Over the Top Colour 18th Birthday Card Topper & Inner

 Profile Avatar
April 24, 2023 4:38 PMFaye Volo

Hello there, I've just noticed with this purchase that the insert's spelling of "Birthday" is misspelt as "Bithday". I have also purchased the 21st & 30th cards when they were Gold Stars, and they, too, have been misspelt (didn't notice before). So can't really sell those cards with the wrong spelling. Hope it's something that can be fixed easily.

Cheers, Faye

Tarneit, Victoria

Metallic Gold & Mauve Boho Style Floral Alphabet Card Topper - R

 Profile Avatar
September 16, 2021 5:04 PMJulie Shepherd

In the letter S please. Thanks

Floral Alphabet Card Topper - Letter S

 Profile Avatar
September 16, 2021 4:59 PMJulie Shepherd

Can you send a letter S please x

View all 3 messagesMaking up the card

 Profile Avatar
April 21, 2020 6:29 PMFlorence Chan

I find a problem when making up card CUP873123_40431. The bottom is curved like a rocker and the top is not even, making one side slightly heavier. So no matter where I attach the joining piece, the card falls because it is not balance. I experimented by cutting off part of the top to make it even and it worked. I also tried one where I made the bottom straight and it can stand up properly too. By making these adjustments the pattern is spoiled. As for my finished card, I made it into an easel card to make it stand up. I really like the pattern (also the one for coffee) and hope you can help me solve the problem. Thank you.

View all 2 messagesLittle Dreamer Age Birthday Card Topper

 Profile Avatar
February 28, 2020 8:17 PMLizzie Hartwell

is there any chance there is an insert to match these even although it's blank. I can't do anything on my laptop I cant afford to buy the software to alter things, not at my age

Elizabeth

Floral Number Card Topper - 70th Birthday

 Profile Avatar
January 24, 2020 9:37 PMSuzi Cooper

Hi

Culd you please do a generic insert to match all of this set please x

Easy Cut Layout Card Toppers - Blue Blossoms

 Profile Avatar
January 8, 2020 8:36 AMIrene Woods

Hi there. I notice that each decoupage layer reflects the base image except for the square 4th one down on the right which is for top left of the base image. It does not have the flower design in the centre. Is this how it is meant to be?

Regards, Irene

View all 2 messagescup 910997_40431 + 910998_40431

 Profile Avatar
November 9, 2019 9:49 AMVyvian Mieszkowski

Hello,

is it possible to make for these cards a blank lable for own words?

Best regards from Germany

Vyvian

View all 2 messagesButterflies are free - Scalloped Easel Card

 Profile Avatar
April 15, 2019 11:45 AMJeannine Vincent

I am new to card making and unsure of the process. Is there a video for this design

View all 5 messagesElegant Wedding Twist & Pop Up Card

 Profile Avatar
January 24, 2019 7:12 PMBrenda Newton

I bought this and printed it out.

What size card does it make? Printed background out on 8 1/2 x 11. To make base on the card with background what are the inches, etc. Never will buy again. Not enough instructions/ Any help?

View all 2 messagesMountain Fold Card - Spring Butterflies in Gold

 Profile Avatar
January 7, 2019 3:45 AMPushpa Bali

I extracted this card and find the instructions confusing. There are only 3 sheets in the file. There is no background sheet and no sheet 4.

View all 10 messagesSanta is Here Scalloped Easel Card

 Profile Avatar
October 30, 2018 9:28 AMKatie Silver

Hi,

I have just downloaded cup923872_40431 Santa is Here Easel and think I have realised why I was lucky enough to get the gold star on this cute kit. Others must have noticed what I didn't. The base of the easel is upside down and looks quite strange. Might it be possible for you to correct this and let me the corrected sheet. I am sure you will sell more copies of the kit in the future if this is put right. Katie xx

View all 2 messagesHolly and Bear Christmas Money/Gift/Voucher Wallet/Pocket or Envelope

 Profile Avatar
September 19, 2018 10:56 AMS.Elisabet Osborn Wright

Hi there. I have just uploaded this a noticed that the wording reads

A gift for you on Christmas.

Maybe it is a typo? as I would expect it to read A gift for you at Christmas

Or maybe A gift for You on Christmas Day??

Could you check it out for me please?

Thank you

Elizabeth

( on CUP as Shelah E Osborn Wright)

Holly and Bear Christmas Money/Gift/Voucher Wallet/Pocket or Envelope

 Profile Avatar
September 19, 2018 10:56 AMS.Elisabet Osborn Wright

Hi there. I have just uploaded this a noticed that the wording reads

A gift for you on Christmas.

Maybe it is a typo? as I would expect it to read A gift for you at Christmas

Or maybe A gift for You on Christmas Day??

Could you check it out for me please?

Thank you

Elizabeth

( on CUP as Shelah E Osborn Wright)

View all 3 messagesBlue Vase Pansy Box Fold Card

 Profile Avatar
June 16, 2018 9:03 AMPam Stubley

hi

can you please check the decoupage for top and bottom on this kit as they do not appear to belong to this kit

Thank you

Pam

Fathers Day Suit Box Fold Card

 Profile Avatar
June 16, 2018 9:01 AMPam Stubley

hi

do you think you could look at the side strips for this card as one is reading 'dad' back to front

thank you

pam

View all 3 messagesPosies of Love Floral Card - Purple

 Profile Avatar
May 29, 2017 11:00 AMElaine Harmer

I sorry Debbie I have bought all these as the colours are beautiful, I only have the day to upload my stars, but the flowers dont match 3 are the same way instead of 2 of each, Ive already uploaded one of them if you look one corner flower doesnt match I didnt try the center as I wasn't happy ,looked wrong, pleased can you put them right, and the other ladies uploads are the same x

Posies of Love Floral Card - Orchid

 Profile Avatar
May 29, 2017 11:02 AMElaine Harmer

On this one debbie I had to cut out the flowers single to make it fit, the one on the right bottom x

View all 8 messagesButterfly Shaped A-Frame Card - 41

 Profile Avatar
May 4, 2017 2:32 PMDEBORAH BENSLEY

Hello

Bought this design when I cut it out the butterfly's to build it up don't match the base as the body is to low hope you can help

Showing 1 - 19 of 19 Requests