This seller currently has 22 unanswered support requests and 418 open support requests. They have received a total of 517 support requests since May 1, 2016, of which 114 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 121 - 144 of 418 Requests

View all 2 messagesDont Stop Me-ow - 3D Curiosity Book Box

 Profile Avatar
April 21, 2022 6:55 AMDiana Koeleveld

Hi Janice,

i cant find the stands in various sizes in the kit?

Regards Diana

View all 2 messagesTeddy Bears Picnic Quick Cards

 Profile Avatar
March 28, 2022 10:27 AMCarole Jones

Can your card designs be made up to sell

Thanks

Carole

View all 7 messagesRequest for design of an exploding box

 Profile Avatar
November 24, 2021 3:59 PMLynne Brown

Hello Janice, Would you consider designing an exploding box with spring ducklings?

Around the country each spring some villages hold a duck race, plastic ducks (numbered) are put into a stream and float to a finish line. There are usually 3 or 4 money prizes with the bulk going to a charity or specific cause. People pay £1 for a number. There are usually craft stalls (handmade chocolate, cakes, sewing crafts, refreshments, etc) in a nearby hall and a good morning is enjoyed by all.

Just a thought. Many thanks.

Lynne

View all 7 messagesfrozen bags

 Profile Avatar
March 17, 2022 11:21 AMeithne hynes

Hi Janice do you have bags with frozen in them please,I bought a few but only seem to have half the kit,,it was a long time ago Regards Eithne

View all 4 messagesTea & Twitterings - Folio Card Kit

 Profile Avatar
March 13, 2022 6:10 PMNicola Davis

Hi, the page with the back of the box envelope is missing from the download, could you please send me this page so I can complete for mothers day. Many thanks

View all 4 messagesCute as a button cup1113671_905

 Profile Avatar
February 19, 2022 6:50 PMrita behan

After downloading and printing above file quite a few pieces don’t match up. Can you tell me how I can rectify this without wasting too much card . Thank you

View all 2 messagesHow Does Your Garden Grow 1 - Upright Z-fold Card Mini Kit

 Profile Avatar
February 4, 2022 1:43 PMPam Stubley

Hi Janice

Sorry to be a pain but the tab is missing from piece number one. I don’t have a problem with it as I know to leave a tab at bottom but anyone buying for the first time might struggle

Cheers

Pam

View all 3 messagesIt will be Gnomely this Christmas - Christmas Accessories

 Profile Avatar
January 17, 2022 4:31 PMMargaret McCartney

HI Jan, I bought this design when it reappeared in the hot items with its gold star and I have been getting ready to print it off. Going through the sheets I cannot see the back to the rocker cards. I can see the front and the little tabs that go between the back and the front but no back. Could you have a look at this for me? Many thanks. Margaret

View all 5 messagesFolio Cards

 Profile Avatar
December 23, 2021 3:13 PMStephanie Bardelli

hi jane

do you have a folio card for wedding and any for anniversay please - cant find anything

View all 4 messagesWinter Friends Shaped Card and Envelope Kit.

 Profile Avatar
December 19, 2021 9:48 AMJeanette Roots

This lady is not original artist of the elements used in this kit

View all 2 messagessize of the tulip basket

 Profile Avatar
December 6, 2021 3:16 PMCarol Rawlinson

Hi, can you tell me how big the tulip basket would be once made

Regards

View all 2 messagesChristmas exploding boxes

 Profile Avatar
December 3, 2021 10:40 AMLynne Brown

Would you possibly design an exploding box with a white van delivering parcels? A female and a male courier with Christmas style wooly hat, lots of snow. I realise you are very busy but if you could. Many thanks - Lynne

View all 2 messagesChristmas time terrarium

 Profile Avatar
November 27, 2021 2:01 PMElaine Millward

I have downloaded this kit but there are no instructions. Please can you help me. Thanks

View all 2 messagesCrimson Christmas 2 3d Shaped Easel Card and Envelope Kit.

 Profile Avatar
November 25, 2021 8:57 AMCarol Rawlinson

Hi, do you have a mam and dad topper for the Christmas skate card

View all 2 messagesThe Merriest Christmas - Side Panel Step Card & Envelope Kit

 Profile Avatar
November 19, 2021 2:09 PMElaine Millward

Thanks for your reply. There are 15 sheets in the kit, the last one is a stepper card. My question is how do you fit the main card to the stepper card. Please help me. Thanks

View all 2 messagesThe Merriest Christmas - Side Panel Step Card & Envelope Kit

 Profile Avatar
November 18, 2021 10:04 PMElaine Millward

In the kit there is a stepper template. How does this fit in with the card.? Please could you help me.

View all 2 messagesMerriest christmas side panel step card.

 Profile Avatar
November 18, 2021 5:38 PMElaine Millward

I have put the main card together. How do you place it on the stepper template.? Please advise. Thanks

View all 2 messagesIt Will Be Gnomely This Christmas 3D Victorian Lampost Luminiere

 Profile Avatar
November 17, 2021 7:40 PMPam Stubley

Hi Janice

I meant to tell you after I finished the other lamppost. The tabs on the top parts of the design where the candle goes are too wide and show through the acetate if not trimmed smaller. It is on both the starry half and on the acetate half, if you know what I mean. My head seems to be losing a lot of things just lately so I thought I would send now before it disappears again

Cheers Pam

View all 2 messageself lamp post

 Profile Avatar
November 14, 2021 3:02 PMeithne hynes

is there a video for putting this together as I cant follow the instructions, have it all cut out and folded,but when I cant see how its done I just cant put it together ThanksEithne

View all 6 messagesThe Spirit of Christmas 4 - Folio Card Kit

 Profile Avatar
November 11, 2021 3:34 AMChristine Lawrence

Hi Janice

I am having trouble with the Inner Side Flap Pockets for this design

The small flaps are for the same side so one needs to be mirror imaged to be able to fit on the other flap

Great design

Christine

View all 3 messagesGolden Christmas 3D Hanging Christmas Card & Envelope

 Profile Avatar
November 4, 2021 12:20 PMRosemary King

Is there a tutorial for this kit?

View all 2 messagesThe Merriest Christmas 3d Windmill Decoration

 Profile Avatar
November 3, 2021 1:47 PMElaine Millward

I recieved the kit today. It said there were full instructions, there wasnt any in the envelope.

View all 3 messagesquery

 Profile Avatar
November 2, 2021 10:31 AMsamantha ward

hi I was wondering if any of your items are suitable for print and cut with cricut machine

thanks sam

View all 3 messagesSantas Official Nice Certificate A5 x 2

 Profile Avatar
October 20, 2021 2:40 PMDiane Randell

I have purchases these certificates from you and I was wondering which font you have used, so that I could personalise them in the same font.

Many Thanks Diane

Showing 121 - 144 of 418 Requests