This seller currently has 22 unanswered support requests and 418 open support requests. They have received a total of 517 support requests since May 1, 2016, of which 114 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 49 - 72 of 418 Requests

View all 2 messagesFestive Poochies 10 Rocker Card

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December 14, 2023 2:18 AMMichelle Wicker

Hi Janice! I just purchased this pattern (cup1269014_905) and have started working on it. On the 1st layer of decopauge the white pom pom on the Santa hat is not complete. I know it is such a little thing, but can it be fixed? I look forward to hearing from you. Thanks, Michelle

View all 2 messagesLil Nativity - Pocket Bauble Surprise Kit

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December 12, 2023 4:28 PMJoanne Pope

Could you please send me the instructions for this. I purchased it I think last year but don't have the instructions.

Thanks so much!

View all 3 messagesChristmas Glimmer 9 XL Shaped Card Kit

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November 25, 2023 7:23 PMJeanette Eichhorn

Hi, Janice. Hope you had a great Thanksgiving. I used my time to download more of your files. I did have an issue when I was downloading the Christmas Glimmer series of 1 thru 12. When I downloaded #9, it was actually #8 again (The one with two mice). Could you please send me a link to #9? You know that I love your designs and buy as many as I can so I make sure to order as often as possible.

I also wanted to ask what the single sheets of patterned paper should be used for in each file. I absolutely love those designs and print them out to keep with the folder but I don't know what they are included into the file for. Could you please let me know so I use them correctly. Thank you for all your great designs.

View all 5 messagesMerry Winter - 3d Multi Layered Pocket Bauble Surprise Kit

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November 3, 2023 6:09 PMHelen Martin

Hello, I purchased this bauble card this week , printed it out , then realized that layer 1 & 2 are exactly the same , should these be different to layer them? i would be grateful if you could get back to me on this. thanks in advance H Martin.

View all 2 messages3D Festive Fireplace with Secret Greeting Card

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November 2, 2023 5:31 PMCarol Rawlinson

HI IS THERE A TUTORIAL ON HOW TO PUT THE FIREPLACE TOGETHER

THANKS

View all 2 messagesRosey Christmas 28 XL Shaped Card Kit

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November 2, 2023 2:56 PMMargaret Andrews

Hi Janice, i love this card but not too sure how to put it together. have printed .all of the sheets.

and help would be appreciated

View all 4 messagesDecember Delights 42 XL Shaped Card Kit PreviewDecember Delights 42 XL Shaped Card Kit Ref #: cup1257054_905

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October 29, 2023 7:56 PMJosephine Stockton

I bought multiple items above and liked above, but I couldn't figure out how to make them. Is there an instruction?

View all 2 messagesThe Princess and the Unicorn Exploding Box Surprise Kit.

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October 14, 2023 5:57 AMDonna Vandewater

I purchased this a few years ago and finally getting around to assembling it. Is there a tutorial or something to help me please.

Thank you

View all 2 messagesTrimming the Tree 7 - Pocket Bauble Surprise Kit

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September 28, 2023 5:27 AMKristina Norbat

Hello Janice will you be making anymore of your gorgeous new kits

View all 4 messagesCute Little Christmas 18 Rocker Card

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August 17, 2023 3:00 PMMargaret Greig

Hi - I have just purchased this one and the carol singers but do not understand the template shown to strengthen the rocker base. Cannot see any template on either files - help would be appreciated - thanks, Margaret

View all 2 messagesLove Came Down At Christmas Storybook Pop Up Tunnel Card & Envelope Kit

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August 16, 2023 9:37 PMElaine Nutt

I have many of your cards which I am very happy with, but I have purchased the above as well as the gingerbread story book but I really do not understand how to put it together. I have tried to follow your instructions but not sure if I am stupid or just too old but it is not coming out right. Can you help me please.

View all 3 messagestutorial

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August 9, 2023 6:52 AMCarol Rawlinson

Hi i have recently bought the snow family pocket bauble cup1071161_905 is there a tutorial for this item

Regards

Carol

View all 5 messagesThe Spirit of Christmas 4C Shaped 6x6 Card & Envelope Kit

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August 8, 2023 9:14 PMJoan Murfitt

My elderly friend has recently purchased six of these kits but is puzzled about the plain sheet of paper and no instructions. Are there any instructions?

Joan Murfitt for Margaret Alexander

View all 4 messagesChristmas is in the Air 1 Shaped 6x6 Card & Envelope Kit

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August 2, 2023 5:41 PMSusan Moore

hi there can you tell me if there are instructions for the Christmas in the air cards..thank you

View all 2 messagesMagnolia Songbird 3D Carriage Clock Stationery Box

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July 29, 2023 6:09 PMMandy Williamson

Thank you so much for the tutorial to this

View all 2 messagesMagnolia Songbird 3D Carriage Clock Stationery Box

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July 29, 2023 2:20 PMMandy Williamson

I bought this clock kit, which is beautiful, but unfortunately I've lost the tutorial, would it be possible to get it please.

View all 8 messagesThe Clockmaker - 3D Curiosity Book Box

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July 25, 2023 3:31 PMLynne Brown

Hello, I have just discovered sublimation onto mugs. Would it be possible to have the main picture of the clockmaker as a separate image and another image - collage of the two small paintings of clockmakers and various clocks as another separate image? I know you are really busy but those images are wonderful. Many thanks - Lynne

View all 2 messagesA Little Country Mouse 6 XL Shaped Card Kit

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July 18, 2023 6:38 PMRonda Thierer

Hi Janice...

I just purchased this card and "A Little Country Mouse 5 XL".

I am a bit confused as to how the card goes together?

Are there any further instructions?

Thank you!

Ronda

View all 3 messagesLazy Days of Summer - Upright Z-fold Card Mini Kit

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May 22, 2023 10:30 PMeithne hynes

Hi I was wondering can you do main card size in 8" as all my customers love big cards and decoupage ,Eithne Lazy Days of Summer - Upright Z-fold Card Mini Kit

View all 2 messagesmay 30

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May 26, 2023 10:29 PMMicheline Saillant

Have a Happy Birthday Harry!

that will be mine too ...born the same date but not the same year!!!

you've a long life in front of you enjoy each moment !

The Night Before Christmas - Ornate Gift Box

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May 25, 2023 11:04 PMJanice McFarlane

Hi Eithne, I think you may have me mixed up with another designer. I’ve never done anything minions as it would be copyright infringement, because they are licensed products. I’m afraid I can’t help you with this one.

Kind regards

Jan x

View all 2 messagesAy Up Me Duck 3 Triple Easel

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May 24, 2023 7:13 AMKristina Norbat

Hello Janice would you mind if I make the card up as a card instead of a triple easel as I send my cards to relatives over seeds cx

View all 5 messagesSuper hero birthday pop out book card and envelope kit

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May 14, 2023 5:12 PMLinda Cook

I at a loss as how to put this card together. Is their a tutorial I can get please?

View all 3 messagesTales of Winter 2 Storybook Tunnel Card

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May 2, 2023 6:06 AMChristine Lawrence

Dear Janice

I brought this design on October 6th 2022 there is a mistake as 2 & 3 frame are the same when number 3 should have a fox sitting on the snow The main picture shows the right design but the printout designs don't match

Thanks Christine

Showing 49 - 72 of 418 Requests