This seller currently has 22 unanswered support requests and 418 open support requests. They have received a total of 517 support requests since May 1, 2016, of which 114 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 25 - 48 of 418 Requests

View all 5 messagesElves hanging hearts

September 27, 2024 10:43 AMLuke Wilson

Is there any chance you could do the trio hanging hearts in the elves format.

Many thanks and hope you are doing well.

Kind regards,

Luke

View all 2 messagesPretty things open book easel card and box

September 9, 2024 10:49 AMLesley Nash

Hi, I've come across these pages but can't think how to make it up. Do you have a tutorial on how to do it

View all 3 messagesElfine & Friends 2 Triple Easel

September 7, 2024 2:04 PMKristina Norbat

Hello Janice is it possible to make a card instead of the triple easel card with your design so I can send it in the mail xxx

View all 7 messagesAutumn Blessing 18 and 19

September 6, 2024 7:39 PMMargaret McCartney

Hi Janice, I bought some more of your designs and noticed that the photo for Autumn Blessing 18 was showing Autumn Blessing 19. Can you upload Autumn Blessing 18 again with the correct photo?

The Cup numbers for 19 is Cup1336223_905 and for 18 is Cup1336224_905.

Many thanks. I am just about to upload the photos of the three I had purchased.

Take care,

Margaret

View all 3 messagesLady seen Ager with zimmer frame

September 7, 2024 11:11 AMPatricia Stooks

Is it possible to do something like that please?

View all 2 messagesFAIRY BIRTHDAY TO YOU

June 26, 2024 12:47 AMcarroll montgomery

I bought the cup 1312728_905 a few days ago from you.

I asked on the fb page why I couldn't download it. I've tried again, and still cannot download from my purchase.

Can you advise my why please?

It's the fairy birthday to you 3 shaped easel card.

Initially it was only going to let me do acrobat, but have tried numerous times, and still not letting me, even although you said you had changed the settings.

thanks

carroll

View all 8 messagesTwo Become One 9

June 13, 2024 5:01 PMElizabeth Graham

Hi, I purchased the above download and it has spelling mistake in the verse, would it be possible to amend. Thankyou

View all 8 messagesMisspelling on card

June 12, 2024 5:35 PMCarol Duncan

Hi, I bought a design from you, there is a spelling mistake, cup number is...1304690_905. Thank you, carol duncan

View all 2 messagesThe Clockmaker - 3D Curiosity Book Box

June 13, 2024 12:19 PMMandy Williamson

I've bought this kit but when I come to make it the box just doesn't work. I've only got 2 small sides and the box is too big, so are the shelves. I've printed it as it is. Can you please help.

View all 2 messagesI assume you have closed the support request, but I just wanted to say thank you so much. Its perfect.. better than I could have hoped for. Brilliant xr

June 2, 2024 6:22 PMheather winslade

Thanks

View all 6 messagesHanging cards

May 28, 2024 1:17 PMJanice McFarlane

Hi Heather, thank you for your query. Can you let me know the age of your nephew and the time frame? Due to being diagnosed with leukaemia in March, I have to have breaks of a day to two days in between designing kits as I tire easily. I would also need to source appropriate space graphics as I don't have any. This isn't a problem but it can take a little time.

Kind Regards

Jan x

View all 2 messagesWonderland Adventures with Alice - Large 3D Curiosity Book Box

May 30, 2024 3:32 PMSusan Winter

Janice. I bought this beautiful book box and am in the middle of making it. It says that full alphabet and numbers are included in the kit but they weren't in the version that I received?

Kind Regards,

Sew Crafty Ultimate Extra Organiser/Journal Diary

May 19, 2024 1:11 PMJanice McFarlane

Hi Giovanna, thank you for the information. It is a shame Hobby House aren't in business as they did sell some useful craft items. In the meantime, Amazon sells hinged book rings in various sizes if this is any help to you. Thank you for your purchase and Happy Crafting.

Kind Regards

Jan

View all 2 messagesSeen ager cards

May 4, 2024 5:37 PMJanice McFarlane

No the kit makes a complete card as it includes the back too.

Kind Tegards

Jan

View all 3 messagesIts Fun being a Seen-Ager ( Senior Teenager) 7

April 25, 2024 8:17 PMPatricia Stooks

I can't seem to find seen ager 7

sad news!

April 20, 2024 12:15 PMJanice McFarlane

Hi Micheline thank you for your lovely message, it means a lot to me and your prayers will be gratefully received. Thank you from the bottom of my heart. God bless you. Xx

Valentine cards

February 8, 2024 12:18 PMJanice McFarlane

Oh how lovely, thank you so much for all your support and custom over the years, and how beautiful your makes are. I know you do a lot for charity especially animal ones, long may it continue for you. I hope the charity raises much need funds for such a worthwhile cause. Take care xxx

View all 2 messagesSteaming Christmas 5 XL Shaped Card Kit

January 27, 2024 7:47 PMJanice McFarlane

Hi there thank you for your query. There isn’t a tutorial for it. Once the base piece is folded in half, the card stands up very well on its own. The base card acts as a stand, then it’s just a case of attaching the main card piece to the front of the base. Decoupage is optional. If you go to the gallery in my store there are lots of pictures on there of this style of card. Kind regards

Celebration of Spring 7 Triple Easel

January 21, 2024 12:35 PMJanice McFarlane

Hi Brenda no problem at all. Thank you for letting me know. :)

Celebration of Spring 7 Triple Easel

January 21, 2024 12:14 PMBrenda Baker

hello Janice, I have bought two of the celebration of spring easel designs, printed out the 5 sheets of each, but cant see how to out it all together,, please could you help ?T.I.A

Amour 3d Bouquet Box Kit

January 18, 2024 5:19 PMJanice McFarlane

Hi again, you get all required to make the complete project which includes the flowers. X

Sweet Dreams Cot

January 18, 2024 5:18 PMJanice McFarlane

Hi Carol, thank you for your query, this project is hand cut only. Happy crafting x

View all 2 messagesBe My Honey Popup Box Card & Envelope

January 11, 2024 3:48 PMCarol Rawlinson

Hi i bought this card yesterday but when I have printed the sheets this afternoon I have noticed there is a fault in the page of panels for the middle one of the panels only has one end to fold it should have 2 like the others shouldn't it?

Regards

View all 5 messagesChoose ThHI JNICE.y Love 3 XL Shaped Card Kit

January 9, 2024 8:00 PMMargaret McCartney

Hi Janice. When I went to fit the frame over the base card it did not fit so I have only added the decoupage to the base card. If you look at the heart at the top of the card and then compare it to the heart at the top of the frame you will see the gold leaf is different. The frame seemed a bit larger than the base card. Can you have a looke at it for me? Thanks. Margaret

Showing 25 - 48 of 418 Requests