This seller currently has 15 unanswered support requests and 26 open support requests. They have received a total of 90 support requests since May 11, 2016, of which 64 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 1 - 24 of 26 Requests

Designer Resource - Royal Satin Numbers 0 - 9

 Profile Avatar
April 21, 2025 7:20 AMAmanda Cousins

Good morning

Would it be possible please to have these in pink .

Thanks so much

Kind regards Amanda

Christmas gift bags

 Profile Avatar
December 5, 2023 9:19 AMSue Pyman

Hi Sue,

A customer has asked me for gift bags, like the red and pink poinsettia bags, but she has asked for the same shape but one with robins on and the other with penguin on it. Any chance you could design some for me.

Many thanks Sue

View all 2 messagesCream Roses Bouquet - 8in x 8in Easel Card

 Profile Avatar
August 18, 2022 6:33 AMFreda Tipping

I have mislaid my instruction, am I able to get a copy please

Archivo sin descargar

 Profile Avatar
October 17, 2021 2:34 PMMyriam Lopez Lopez

Compre ayer Alfombra cuadrada de encaje 2 archivos digitales PNG Ref #: cup62225_422 y no fue posible descargar el archivo, por favor me ayudas. Gracias

Porcelain So Sorry for Your Loss 8in x 8in Decoupage

 Profile Avatar
June 23, 2021 4:38 PMLinda Rothery

Hi Sue,

sorry to bother you but i printed this on white paper and it has printed out in the colours orange and pink it that the right colour as i thought it was ivory

Regards

Linda Rothery

View all 2 messagesRoses & Butterflies on a Pink Fancy Frame 8x8 Easel Card

 Profile Avatar
March 25, 2021 8:39 PMChristine Duncan

Hi Sue, I purchased this gorgeous kit today. I’m wondering if you sell the backing papers that you’ve used in this kit. I’ve had a look through for the papers but haven’t been able to identify them. Regards Chrissy

View all 2 messagesAngel Policy - Sue Douglas

 Profile Avatar
March 24, 2021 8:21 PMChristine Duncan

Hi Sue, what an amazing selection of card kits and other bits and pieces. I've got several on my wish list! Can you please tell me if I'm able to sell cards etc made from your products please? Regards Chrissy

View all 2 messagesHandbag Gift Box Easter Chick with Tulips

 Profile Avatar
February 10, 2021 3:04 PMkathleen graham

How to make the bag up

View all 3 messagesI live shoes box

 Profile Avatar
August 3, 2020 1:04 PMjulia humpage

hi sue I purchased the i love shies box template and one of your shoe kits a while back but have no instructions for the boxplease can you help

Regards

Julia

View all 3 messagesPansies Gift Card Money Envelope Mini Kit

 Profile Avatar
April 27, 2020 3:45 PMLizzie Hartwell

HI Sue,

I've bought a lot of your money envelopes etc, can you please tell me what sort of paper I should print them onto.

I use a lot of pro - paper as most designers on create and craft use it,as it give better finish, I've downloaded the one thats got make-up on it 1 I don;t understand how to put it together, is there better instructions on how to put them together as I bought the Dad one and I want to use that for Father;s day.

Your sister gave me your shop name etc

Lizzie

View all 3 messagesNew product?

 Profile Avatar
October 12, 2019 8:47 PMKaren Wilson

will you be entering a Christmas themed tea cup card? My customers love your tea cup cards. I think I have about five or six of the designs. Thank you for designing these cards. You bring joy to many people.

View all 3 messagesTime for tea popup

 Profile Avatar
August 27, 2018 4:16 PMMatilde Carlucci

dear Susan,

I'm in love with your time for tea design, in my opinion one of the best ever. I'd been much grateful inf you j could just add a Christmas themed one. That would make the series really complete!

Many thanks for sharing with us the results of your creatiity.

new product

 Profile Avatar
August 18, 2018 10:07 PMPATRICIA MORRISON

I would love to see some Christmas Shoes added to your "I love shoes" collection. Maybe some red and white polka dots? Love your products! Thanks, Pat Morrison

Silver Wedding Anniversary - 8in x 8in Decoupage

 Profile Avatar
February 5, 2018 11:16 PMMargaret Greig

would it be possible to do same or similar for a diamond wedding anniversary - thanks, Margaret

View all 10 messagesCream Ferrari 8in x 8in Decoupage

 Profile Avatar
July 13, 2016 6:52 PMMarion Fryer

I notice that the map of this design is of the area surrounding my post code, can it be changed ie for another town? Or did the designer embed this particular map?

4 Triple Bows Mini Kit - Vintage Pink Roses

 Profile Avatar
December 27, 2017 10:22 AMDebbie Whyte

Hi Sue

Would you be able to design something like this with a Valentines Theme (red and white)? They would look lovely on gifts and bags of chocolate

If not no worries

Kind regards

Debbie

3D Room with a View - Gone for a Cuppa Garden Shed

 Profile Avatar
December 20, 2017 2:45 AMCristina Villate

Sue, I downloaded this kit and it has watermarks allover the images. Didn't supposed to be without watermarks?

CUP328721_422

 Profile Avatar
November 18, 2017 11:22 AMMargaret Greig

Hi Sue - can you please tell me if you do a 60 diamond anniversary card like the above - if not would it be possible to do - than ks, Margaret

Handbag Gift Box

 Profile Avatar
October 31, 2017 6:43 PMGeorge Thomas

I JUST love the handbag gift boxes, i make them up and give to my local hospice, i also give them out on st George's day as gifts to the children. i know I'm asking a lot , but do you think you can make one for st George' day ? thank you

3D Room w/a View

 Profile Avatar
September 9, 2017 6:50 AMPaula Thaxton

I have every one of your rooms with a view and everyone who receives them just love them. One of my bridge ladies' husband wouldn't let her take the Vintage Christmas one off the mantel when she was packing up the Christmas decorations. Are you going to design more of them? I was thinking of the nativity in the stable, or Santa's workshop, or a Thanksgiving dining room, or a toy shop, or a birthday party with presents and a cake on the table. You are so talented and have brought such joy to so many already. Let me know if more are coming along in the future.

I Love Shoes Kit Purple Paisley with 3D Rose

 Profile Avatar
August 17, 2017 4:53 AMJanna Gaffney

Hello Sue, I was admiring your 'I love Shoes' sets with the shoe and the matching bag and I was wondering if you could do both items in a Christmas theme or colours, say red, green and gold, with poinsettias on the front. They would look great and I'd love to construct them for the festive season. Thank you, Jan Gaffney

3D Room with a View - Church Wedding

 Profile Avatar
May 30, 2017 12:02 PMKevin Clark

Hi Sue Would it be possible for you to do room with a view church wedding with a COLOURED GROOM please I have been asked if I can do one for next week

Take care Ann x

tea cup & butterfly

 Profile Avatar
April 30, 2017 4:01 AMJay M Silverman

Good day. Love your designs, but I do have a question. Do you sell the cutting files for these designs? Thank you & be well, Jay

3D Room with a View

 Profile Avatar
November 15, 2016 10:53 PMSharon Morgan

Hello Sue that is okay I do understand back in 2009 i had warts burnt of which went terribly wrong it went into nasty sores keeping it short I was in a lot of pain to the fact I want the leg of. I was confined to a bed for 2 years on 180mg of morphine a day I was eventually they amputate the leg and I stopped he morphine there and than that was 6 years ago and I was lucky I had no withdraws so I wont go back on it again.

Sharon

Showing 1 - 24 of 26 Requests