This seller currently has 2 unanswered support requests and 9 open support requests. They have received a total of 194 support requests since June 20, 2016, of which 186 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 1 - 9 of 9 Requests

Birthday sing a long

Profile Avatar
February 15, 2026 7:07 PMJacqui Woodward

Sorry to bother you but do you have this image with the young girl with brown hair please

View all 2 messagesA Christmas Bake away,A Christmas Bake away,A Christmas Bake away,A Christmas Bake away,A Christmas Bake away

Profile Avatar
November 15, 2025 3:57 PMDawn Culverwell

I purchased this kit on the 13th November and printed it to make it up and I have just realised that the snowmans hat and head decoupage elements are the wrong way round so cant be used on the card

View all 7 messagesBest fishes on your birthday

Profile Avatar
May 1, 2025 4:02 PMJennifer Archer

Hi Julie, have you managed to do something with this one yet? I can’t believe 10 people have purchased it and not said anything, I see it is still for sale. I contacted Cup but they just said they would contact you

Regards Jenny

View all 3 messagesBest fishes on your birthday

Profile Avatar
April 15, 2025 5:35 PMAmanda Cousins

Good afternoon

I love this card looks just like my neighbour.

Please could you check the decoupage?

A lady has said on Facebook that the decoupage is slightly smaller than the image.

I would be very grateful

All kind regards Amanda

View all 3 messagesBest fishes on your birthday

Profile Avatar
April 21, 2025 7:27 AMJennifer Archer

Hi

thanks for giving this one as this weeks freebie, I have printed it out and I can't make the decoupage fit the main design

regards Jenny

View all 2 messagesBest fishes on your birthday

Profile Avatar
April 21, 2025 7:27 AMJennifer Archer

Hi

thanks for giving this one as this weeks freebie, I have printed it out and I can't make the decoupage fit the main design

regards Jenny

Building bricks transport A5

Profile Avatar
January 24, 2025 8:08 PMPerfect Pixels Craft

it's the website having a blip I only did it once but it's done this before.

I will take one off now.

Thank you for telling me.

I think you will have to contact cup hun as I can't do anything about refunds from my end'

let me know how you get on please xx

View all 3 messagesCards

Profile Avatar
December 6, 2024 2:15 AMHelen Burke

Can you make more wedding card with insert s and some anniversary please thank s as we buy lots of your cards

View all 10 messagesBirthday Poppies Mini Kit

Profile Avatar
September 25, 2024 11:45 PMPat Nilson

Hello Julie, I truly admire your designs. This one in particular would be great with part of the Poem FOR THE FALLEN by Laurence Binyon, They shall grow not old, as we that are left grow old:

Age shall not weary them, nor the years condemn.

At the going down of the sun and in the morning

We will remember them. LEST WE FORGET.

I buy these designs for the Veterans and run off, make up for Anzac Day in Australia. I will pay you to do it for me.

Thank you. [not pushing you, but this one would be loved by all]

Showing 1 - 9 of 9 Requests