This seller currently has 5 unanswered support requests and 41 open support requests. They have received a total of 91 support requests since October 24, 2016, of which 54 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 1 - 24 of 41 Requests

View all 2 messageshello!

 Profile Avatar
May 4, 2026 11:45 AMJan Salisbury

Hi Kristina

Just wanted to let you know that I have missed seeing your gorgeous and creative cards of late. They are always so beautiful.

Thinking of you. Take care.

Jan xo

View all 2 messagessizes

 Profile Avatar
April 9, 2026 2:57 AMMichelle Wayne

Hello, is there a specific place where sizes are listed? I am looking for the rectangular tissue box size and also the square cube size.

Thanks

Michelle

View all 3 messagesHi

 Profile Avatar
October 29, 2025 11:52 AMLINDA HAMMOND

Hi Kristina, Sorry still cannot see,zoomed in but still struggling.Been to hospital got a months treatment.been sat with eyes shut for 6 weeks now, got to go back to hospital in a week.Sorry you did not get your op. wonder if it was the stress that raisd your blood pressure.I get that all the time if i get strssed mine goes up to 220 Cardmaking seems a distant memory Linda

View all 2 messagesHi

 Profile Avatar
October 14, 2025 9:47 AMLINDA HAMMOND

Hi Kristina,

lad you have got your eye sorted.I am afraid I am not so lucky,I have uvietus and swollen eyelid on my good eye.I cannot stand looking at computer screen or mobile it is painful to look at light.I am really bored as all I can do is watch tele with suglASSES ON i KNOW i am making a mess with tis message but just wanted to let you know so you do not think I am ingnoring you all the best Linda

View all 8 messagesFound you,

 Profile Avatar
September 10, 2025 10:14 AMLINDA HAMMOND

Hi Kristina, I hope you are okay think your cattaract removal near.

I am not having much luck at the moment, on top of everything that has been going on, I have a severe eye infection and it is in my good eye, can you believe it.Bought a lot off stuff off cup and not even sure if I will be able to see to do them as everything blury wih the infection.Recovered a biy from loosing Sam but Mark her still got a lot of worry.He has to go for a brain scan in October and at the end of September he has got to go to see about sleep apnea which means he has to have a machine strapped to his face to monitior his sleep patterns.He is now on full dose anti seizure medication. Are not getting as many gold stars now as there seems to be a lot of people after them. I have bought some dizzy ones as she has them on offer. They are expensive but so nice when made up.Linda

View all 6 messagesBoy with guitar card kit

 Profile Avatar
September 29, 2025 10:33 AMsusan mosley

Hi, my friend bought this kit, not knowing it is A4? I have messaged the designer to see if they can make it A5 size?. My friend did shrink to fit, but it's still huge many thanks. Susan

View all 2 messagesREQUEST

 Profile Avatar
September 29, 2025 5:11 PMMarijke Kok

Hi Kristina!

Your request ia waiting!! xx Marijke

Requests

 Profile Avatar
August 31, 2025 6:02 AMKristina Norbat

Hello Mary thank you for doing the rose and Santa but unfortunatly there was no request or my name on them that’s why I put in request but thank you so much for doing them big hug Kristina xx

View all 6 messagesWeather

 Profile Avatar
June 21, 2025 10:24 AMLINDA HAMMOND

Hi Kristina, We are struggling with heat it is around 30 degrees and we are struggling with Sam.It is a full time job trying to keep him from distress, we have shaded his pen given him a cool mat to lay on and put a fan on where he lays.Problem is when we let him out for a walk round he over heats in minuites so I have been walking round with him trying to shade him witha big patio umbrella which he does not really like.I have a bowl of chicken in my other hand which I cannot put down as it gets big flies on it .I am so glad we have a private garden as I am sure people would think I am nuts lol,Today is supposed to be the last of the 30 degrees, we had near 40 degrees a couple of years ago and I know he would not survive that.

Have you sold your big wooden ornament yet? I used to collect wood carving things when I first met Mark and we went doen Cornwall there was a fantastic shop that sold all sorts of stuff, like that.I bought a small coffee table with a elephant underneath a lamp to with a ring of elephants underneath book ends, still got all of them.

I have been trying to get a Robin to feed from my hand as I know people can do this.I can get him to come in to Sams pen when I feed him as I throw him some complete,.I know people who have live stuff in a container and they cannot reisit them but do not fancy creepy crawlies.

Well I was hoping was going to put the offer of spend £15 and get a fiver back.I do not like the offer that is on at the moment as I buy everything I like do not reckon much to the printed sheets offers either. I expect I will just spend fiver now and again if I cannot resist,Linda

View all 4 messagesElephant card

 Profile Avatar
May 4, 2025 9:37 PMNiki Bailey

Hi,

Can I ask what photo paper you used for the elephant card please. Thank you

View all 2 messagesAs The Stars Shine Bright

 Profile Avatar
April 11, 2025 3:36 AMKate Lindsay

Hi, I recently bought the above card kit and have noticed an error on one of the labels. Instead of saying Thinking of You it actually says THINING OF YOU

Obviously we can use one of the other labels but is there any way that you can make another of this actual page

Thanks

Kitty

Gallery: Wise Owl Mini Kit

 Profile Avatar
December 27, 2024 11:11 AMMarijke Kok

cup1355745_936 Lace toppers pastel

xx Marijke

Happy New Year Kristina!!

View all 5 messagesJoy To The World

 Profile Avatar
November 4, 2024 9:48 AMSandy Kingdon

Just love what you've done with this design Kristina, so effective! I have also been looking for the cup number that you gave us in your description, but unable to find it. Please would you check if you have another number for that design as it would suit many designs. Thanks a mil, you are so creative and I always love your creations!

View all 5 messagesHaute couture shoe

 Profile Avatar
August 13, 2024 2:21 PMJanet Phillips

Hi Kristina

I want to make this as a 16th birthday card. Can I ask what size the card is. Can it be done on a 6x6 card without losing the beauty of it. I totally love your card. Did you gaze it or was the photo paper enough for the shine? I am totally new at this. Thank you for any help you might be able to give me.

Janet

View all 9 messagesGold stars

 Profile Avatar
May 30, 2024 1:49 AMKaren Taylor

Hi Kristina, how do I hold the gold star when purchasing downloads? Sorry to be a-bother, just trying to work it all out. Thanks for your help

View all 2 messagesDirections

 Profile Avatar
March 23, 2024 11:38 PMJoy Scott

Please send me directions for Triple Easel Twist Card with Matt Layers Template

Ref #: cup206756_613. I'm lost.

View all 3 messagesOwl card

 Profile Avatar
February 29, 2024 7:56 PMJo-Anne Bougie

Hi there. I lurched the owl card and was wondering if the large pieces are to be mounted on a plain folded photo paper as well? Thankyou

Remove words

 Profile Avatar
January 26, 2024 8:15 AMKaren Hollands

cup1230343_1443

View all 2 messagescard

 Profile Avatar
November 20, 2022 10:27 AMANN COMBS

Hi please can you tell me where you got the edge die that you put on this picture

View all 5 messagesA king is Born Card

 Profile Avatar
November 7, 2022 7:40 AMRonda Green

Where can I find the instructions for this card

I need help

View all 8 messagesbemdi card by Rae Carr

 Profile Avatar
November 7, 2022 1:05 PMKristina Norbat

Hello again Ronda there should be instruction with the download you purchased .Can you please send me the cup number so I can help you .

View all 2 messagesoctagon card

 Profile Avatar
October 8, 2022 12:39 PMJane Phillips

may i ask how you opened this file i have purchased this and it will not open says unsupported file

View all 2 messagesBrilliant crafted cards

 Profile Avatar
September 17, 2022 11:47 PMPat Nilson

Just wanted to let you know I admire the way you do your cards, they are magnificent. Love the backing.

View all 9 messagesYour review on Nitwit advent calendar project

 Profile Avatar
August 28, 2022 12:37 AMJan Fox

Hi Kristina, I read your review on this project and wonder how you got it put together without the front? I purchased the zip file and there is no front of calendar in mine? Thanks, Jan

Showing 1 - 24 of 41 Requests