This seller currently has 3 unanswered support requests and 17 open support requests. They have received a total of 57 support requests since June 1, 2016, of which 41 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 1 - 17 of 17 Requests

Angel Policy

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January 19, 2026 5:38 PMAngela Spence

Thanks very much

3D Soccer Ball Gatefold Aperture Card

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August 14, 2025 11:57 PMFrances Brown

How do you maker the soccer all?

Deco Art Square Frames

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May 1, 2024 10:36 PMMichelle Wicker

Hello! I have enjoyed purchasing many of your designs. On this one specifically, it didn't include the actual files for each of the 4 frames. I thought maybe I clicked something wrong, but it really doesn't have the file. Can you please correct that? Thanks, Michelle

View all 3 messagesScallop Square Card Front & Topper Templates

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August 1, 2023 3:18 PMKim Pearce

Hi Karen I am sorry to sound so dim but I bought these templates but cannot figure out how to use them? I thought they were like masks you could use to cut out of paper backgrounds? I use PSE to make most of my stuff and I cannot figure out how to use them!! Thanks. Kim

View all 2 messagesLove Me Tender - Quick & Easy Pop-out Card Mini-Kit

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April 13, 2022 2:25 PMANN COMBS

There is no instructions on how to make the card please can you telll me as I have purchesed 6 diffrent card some scalloped and some round ones

View all 2 messagescup184477_168 Farm Animals

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February 9, 2022 7:02 PMJane Holland

Hello there,

cup184477_168 Farm Animals

Is it possible for you to sell me posted cutouts or JPegs for download of the sheep and chicken from the above kit? I don't know how to download/view them as PNG and will only use these two characters for a card I am making for a little boy.

Many thanks

Jane Holland

Your help would be appreciated

View all 3 messagespretty petals scallop wobble card

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December 2, 2021 3:34 AMBarbara Callow

I'm having trouble working out how to use 3 of the sheets Karen, could you please give me instructions

it's cup 1135555_168 thank you

regards Barbara

View all 2 messagesPloughed Field Background

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November 1, 2021 10:18 AMAmanda Wollaston

Hi Karen i am having problems in uploading the card onto the facebook craftuprint page is there a link i can send the card to you if you can let me know Amanda

View all 2 messagesPloughed Field Background

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October 31, 2021 7:12 PMAmanda Wollaston

Hello Karen i am going to put my card on the facebook page craftsUprint with the ploughed field background if you go to that page i hope you will be able to see it i am very happy how it has turned out again thankyou so much for making that background Amanda

View all 2 messagesPastel Pretty - Quick & Easy Pop-out Card Mini-Kit

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October 31, 2021 6:59 PMGrace Baxter

What format do the files come in? SVG, JPG, PNG? I want to upload all the parts into Cricut to print and then cut.

Also, is there a video that demonstrates how you put it together? The picture does not show how it opens or where I could write a personal message. Thanks for your reply.

View all 3 messagesLayout of designs

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October 30, 2021 3:06 PMJeanette Jackson

Hi Karen

When you have designed a card do you make it up then take a photo then black out the background or is there some sort of software that would make the design look made. I yse Photoshop CC2021. Hope you understand my question lol. Thanks Jeanette Jackson

View all 4 messagesRegarding background

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October 13, 2021 6:05 PMAmanda Wollaston

Hello Karen i notice you have a lot designs with backgrounds i would like to ask if you can do a design that looks like a field yes maybe a funny request i am trying to find that sort of background as i have a scarecrow cutting die so would be appropriate if you can not do please say so i have been let down by someone on craftsuprint who told me they had a couple to be validated in fact they did not with thanks Amanda

Nostalgic Noel Square Card Mini-Kit

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November 13, 2020 4:34 PMMolly Ford

I was wondering if you would be so kind to help guide me a to a site or where I can get a 9x9 template for your card. I would really appreciate the help. I love your card kit. This kit is what started my card making.

View all 7 messagesVintage blue car Square Card Mini-Kit

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February 3, 2019 10:05 PMMarion Fryer

Hello, I have seen a card attributed to you, a vintage blue car by a wooden shack, I think it may be a Chevrolet. Do you still have that design, if so please would you give me the cup# ? Thanks, Marion

View all 4 messagesPlate Layers and Stands - Psp Format

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May 4, 2017 9:55 AMLorraine Bush

Hi I purchased these but they won't open in my psp x2 I thought all psp files would work if in the same format; any ideas?

View all 3 messagesenvelopes

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April 26, 2017 3:42 AMNoeline Mccamish

Hi Karen your cards are gorgeous. Do you have envelopes to match your cards. Thank you Noeline from Australia

View all 2 messagesScallop Gatefold Card Template

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June 1, 2016 4:54 PMShalei Wilkinson

What size is this card by inches? Is it a 5x7?

Showing 1 - 17 of 17 Requests