This seller currently has 1 unanswered support requests and 15 open support requests. They have received a total of 23 support requests since July 14, 2016, of which 9 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 1 - 15 of 15 Requests

View all 8 messagesPetal Boxes - Set of 3

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September 8, 2024 5:35 PMAnita Diffey

hi just wondering if you did these boxes in svg so I can use with my scan n cut

many thanks

anita

View all 2 messagesWedding Gazebo

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January 28, 2024 12:04 PMVicky Prater

Hi

Can I please check the sizes you have given please in your instructions as I can not get this to work.

If I make the long sides 10.370 and the two side posts 8.221 this makes the side posts twice the height. Should I therefore be making the long side larger because when I make the roof support 6.279 this is way too big and won't sit on top of the posts.

I have had three attempts now and am just wasting card so your assistance would be greatly appreciated.

View all 2 messagesPenguin svg file

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January 26, 2021 4:12 AMJacqueline Heffer

When trying to retrieve file on scaNcut it is saying file to big. Do you have any advice. Thank you.

View all 4 messages3d fairytale horse and coach issue

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August 27, 2020 9:47 PMLyn WOOD

I have bought the 3d fairytale horse and carriage and have to say its very confusing?

The instructions are not clear at all so could i ask for some help? Had to convert from god to svg format

What i am having a problem with is attaching the wheels to the base of the carriage? We are sure something/ part is missing.

In the down loaded file was a 2nd file, with parts for a box only this is not included in the instructions.

View all 2 messagesSwirl Embellishments 3

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July 26, 2020 8:18 PMKathryn Skelton

Could these designs be separated. I purchased and Brother Canvas says it is to large a file. Max of 2 mb.

View all 2 messagesSilhouette Art - Decorating the Christmas Tree

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May 24, 2019 11:53 AMPamela Dove

hi does this file cut on the sanncut please

View all 4 messagesTriangle Self closing box template

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April 2, 2019 8:47 PMPam Stubley

Hi Anne I have purchased this cut file thinking there would be an svg file. As there isn't I am unable to cut the design. You could not make an svg for this for me could you please?

Pam

View all 4 messagesSwirly Stencil Christmas Card

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June 10, 2018 8:34 AMJane Amber

Can this be done as an svg please?

Thanks

Camper Van Shaped Card

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May 28, 2018 4:02 PMJOAN BURTON

I need this design in svg or fcm is this possible thank you

View all 2 messagesStar Box

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May 16, 2018 2:01 AMElaine Ellis

Hi Anne, I am looking at this file to buy, however, I would like to know for sure that it is Design Space compatible and that there are instructions/tutorial for it's construction. Thanks a bunch, Elaine.

View all 2 messagesWishing well

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February 17, 2018 11:18 AMDenise Bishop

Hi, could you tell me what the overall size of the finished we'll is please?

View all 7 messagesPetal Boxes - Set of 3

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November 30, 2017 8:28 PMMarion Fryer

Please would you tell me the format of this file, I mean are the boxes pre-coloured as in your picture and ready to print? Also, is the included template just a line drawing or are the folds dashed lines? Thank you

View all 2 messages3D Wedding Gazebo - GSD

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October 25, 2017 1:47 AMdenise rathbone

hi anne i need help with this one .my problem is the back side of the gazebo wont cut all the sections of the lace it will only cut out one section no matter how i try .i have wasted loads of my card and time and money trying it.please can you help me out . i have even stayed up all night my husband went mad .

im using the cameo machine what is going wrong?

i haven't tried the rest of the gazebo.just the roof thats cut out great but it not good without the gazebo to put it on

thanks denise

View all 3 messagesWedding Horsehoe & Box

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June 26, 2017 11:56 AMJune Parrish

I purchased the above file yesterday for my cricut explore I have found that it will load into design space quite easily but when I trie to cut it is to much for the program, I managed to separate the individual items but found when I tried to cut the explore cannot manage it as there are to many individual lines if it was one continuas line it would manage, I am experienced in using the explore as i have had one for a number of years, perhaps you could point me in the right direction as to what I need to do.

Regards

June Parrish

View all 2 messagesPirate Ship

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July 14, 2016 12:47 PMAnne Garton

Hi Sharon

I'm glad you like it. I have converted some of my designs and put them on my website, Treasured Templates, not everything is on CUP unfortuanately. At the moment the Pirate Ship isn't available in SVG format, only GSD and PDF but I will try to get it converted and put up on both sites. Thank you for your query, much appreciated.

Kindest Regards

Anne x

Showing 1 - 15 of 15 Requests