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Patterns can be refunded, but only if you have accidentally ordered two of the same pattern.
All my patterns are instant downloads as a PDF file, please make sure that it is the right pattern before you purchase. I am unable to refund for any pattern that's already been downloaded, even if you change you mind or decide that book folding isn't for you.
The only time you will receive a refund is if the pattern isn't right which is unlikely as it has been tested, so please double check your measurements and folding, and if the problem is still there, I will compare the tested photo to your photo.
If required, I will get the pattern re-tested and if any adjustments are needed, will send you a refund, or send you the corrected version as a apology.
Please make sure your address is kept up to date as I cannot be held responsible if items are shipped to a wrong destination because you have an incomplete address, or an incorrect address on your profile and no refund will be given.
I'm always happy to help people so please message me if you have any problem
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------PRIVACY POLICY
I am committed to safeguarding your privacy, and protecting any data I may collect. I only collect data that is needed, and would only share any of this data if necessary to fulfil your order. I will never sell any of your data. I keep some data on a spreadsheet on my password protected computer. This data is used for accounting and tax purposes, and is only kept for as long as required. I have checked that any service providers I use are GDPR compliant. You have the right to ask to see any data I hold, and to delete, amend or transfer this data. A full copy of my GDPR Privacy Policy can be found in the 'About' section on my Zoe's Novel Creations Facebook page.